Accessibility statement
This accessibility statement applies to content published on www.employer.book-theory-test.service.gov.uk
This website is run by the Driver and Vehicle Standards Agency. We want as many people as possible to be able to use this website. For example, this means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screenreader (including the most recent versions of JAWS, NVDA and VoiceOver)
The text we’ve used is designed to be clear and easy to understand.
AbilityNet (opens in new tab) has advice on making your device easier to use if you have a disability.
How accessible this website is
Parts of this website are not fully accessible. For example:
- the text will not adjust to become a single column when you change the size of the browser window
- some online forms are difficult to navigate using just a keyboard
- our service has a timeout which might interfere with users completing tasks
- because several page titles are not unique some users may not readily determine the subject or purpose of the content on those pages
- some screenreaders will not announce content changes to the page when a search for registered candidates or test bookings yields no results
Each department and agency which publishes content on GOV.UK is responsible for making sure it meets the accessibility regulations. We will update the statement when issues are fixed or when we expect them to be fixed.
Feedback and contact information
Contact us if you need information in a different format, for example accessible PDF, large print, easy read, audio recording or braille. Please provide:
- the web address (URL) of the content
- your email address and name
- the format you need
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you experience a problem not listed on this page or think we’re not meeting accessibility requirements, you can contact us.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS) (opens in new tab).
Contacting us by phone or visiting us in person
Technical information about this website’s accessibility
The Driver and Vehicle Standards Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (opens in new tab) AA standard, due to the non-compliances listed below.
Non-accessible content
Non-accessible content is listed here with the reasons for its inaccessibility.
Non-compliance with the accessibility regulations
- Form validation error messages do not present as such, page titles do not update to indicate the error. Fails success criteria 4.1.3 Status Messages (Level AA) and 1.4.1 Use of Color (Level A). We plan to fix this by December 2021.
Payment gateway
- Payment security provider logo image alt text is missing which may confuse screenreader users. Fails success criterion 1.1.1 non-text content (level A).
- Skip links are not always present, which may prevent screenreader and keyboard only users from skipping repetitive content. Fails success criterion 2.4.1 Bypass Blocks (Level A).
- No headings structure used which may prevent users who primarily use the headings structure to navigate efficiently. Fails success criteria 2.4.1 Bypass Blocks (Level A) and 1.3.1 Info and Relationships (Level A).
We are working with our payment gateway provider to agree a date for the resolution of these issues.
Disproportionate burden
We intend to make our services compliant with the Web Content Accessibility Guidelines version 2.1 (opens in new tab) AA standard. We are not claiming disproportionate burden for any part of our accessibility plan.
What we are doing to improve accessibility
We have accessibility fixes captured in our service roadmap. They will be applied by December 2021.
Preparation of this accessibility statement
This statement was prepared on 28 June 2021.
This website was last tested on 22 January 2021. The test was carried out by Digital Accessibility Centre (DAC). Every page was tested.